FAQs Archive - The Modiste

Q: How does the consultation process work?

You will be appointed your own seamstress who will review the details you have provided on our enquiry form alongside any wedding dress photos that you have sent. Your seamstress will start drafting up ideas and may contact you to ask for more information or photographs. After that point, you will be invited to a Zoom video meeting or phone call to discuss. We will provide everything discussed in an email for you to review and agree before we proceed further (and before you send your wedding dress to us).

Q: I want to MODIFY my wedding dress but can't decide what option to choose

Of course, not a problem at all. We like to offer different options in our collections but offer a bespoke service too. You are always welcome to contact us with pictures of your dress to discuss ideas and different design options.

Q: I want to MODIFY something from a wedding dress but only have photos

We can certainly work from photographs of a wedding dress, for example creating a Miniature. We would take extra time at the design phase to check that you are happy with how we have recreated it.

Q: What if I don't want to cut up my wedding dress?

This is absolutely no problem at all. We can use as much or as little of your wedding dress as you would like, or none at all. Rest assured, we can work together to create something wonderful inspired by your wedding dress.

Q: What if I change my mind about my MODIFY order?

Not a problem! Your first payment is simply a deposit for us to design something for you. If you choose not to go ahead, then we can refund your deposit and you do not need to send us your wedding dress. However, if you have paid a deposit, agreed a plan and sent us your wedding dress, then we will take this as confirmation to proceed.

Q: I don't know what size to request for my MODIFY item

Please don't worry. This will all be discussed with your seamstress at your video consultation at the start of your MODIFY journey. We also have samples that we can send for you to try on if necessary.

Q: How does the bespoke dress process work if my body shape changes?

Please don't worry. It is not a problem if your body shape changes as we are making your dress custom-made to fit you. If there are any very drastic changes, we can alter your dress design to suit the circumstances.

Q: How long does it take to create a bespoke dress?

We recommend that you contact us as soon as you might be thinking of having a bespoke wedding dress, or special occasion wear outfit, made. There isn't a set length of time that a dress takes to create, because each dress is unique. However, you will need to allow at least four months for a bespoke wedding dress. Please bear in mind that between April and September we are in wedding season and our availability can get booked up weeks in advance.

Q: Can I cancel my alterations order before I've sent my dress to you?

If you wish to cancel your alterations order before you have sent your dress to us, please email info@themodiste.co.uk We will be able to offer a part refund, depending on whether we have already sent your free home alterations kit.