FAQs Archive - Page 2 of 4

Q: What if I'm not happy with my bridesmaid dress alterations?

We allow four working days for any comments to be sent over to us regarding our completed bridesmaid dress alterations, and we will be happy to discuss any issues you have. If we don't hear from you within this time, we will take this as confirmation that you are happy with the work completed. Best wishes for the Big Day!

Q: What if we haven't got the bridesmaids' shoes yet and we need to alter the dress length?

We always highly advise that your hems need to be marked with the actual wedding day shoes on. However, we do understand that this is not always possible! If that is the case, we recommend you wear a shoe with a similar or identical height to the ones you plan to wear. Once pinned, we will be working exactly to this marker so you need to make sure you are completely happy with how that would sit.

Q: What if I change my mind on something pinned after I have sent it to you?

We will send you a confirmation email within 24 hours following receipt of your bridesmaid dress. Your email will include confirmation of the alterations and measurements pinned on the dress. We have a rule of not cutting anything on your dress within this first 24 hour period to allow you time to contact us with any last minute changes. If we do not hear from you, we will assume that we have your approval to begin your requested alterations.

Q: If I need extra help with pinning, what can I do?

We have simple tutorial videos on our website (LINK) and you will also have a printed step-by-step guide in your home alterations kit (DOWNLOAD LINK). However, we completely understand how important it is to you to get the perfect fit for your bridesmaid dress! If you would like some extra support and reassurance, we also offer a 15 minute pinning consultation via Zoom. You can book this online (LINK) and it costs £20. We ask for your bridesmaid to be in her dress and ready with her pinning assistant and home alterations kit. One of our expert seamstress will be able to check the pinning for you and provide the guidance you need.

Q: What happens if, when pinning, we decide we need additional alterations?

We will be happy to help! Go ahead and pin what you need doing. When we receive your dress (and before we start any alterations) we will contact you to discuss. This might require more time or an additional payment.

Q: How long will my bridesmaid dress alterations take?

Our lead time is three weeks from when we receive your dress in the studio. This means if we receive your dress on day 1, it will be posted back to you by day 28 at the latest. If you need a faster turnaround, please call us on 01494 532100 to discuss before placing your order.